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File name : AOPInboundEmail.php

Content :<?php /** * * * @package * @copyright SalesAgility Ltd http://www.salesagility.com * * This program is free software; you can redistribute it and/or modify * it under the terms of the GNU AFFERO GENERAL PUBLIC LICENSE as published by * the Free Software Foundation; either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE * along with this program; if not, see http://www.gnu.org/licenses * or write to the Free Software Foundation,Inc., 51 Franklin Street, * Fifth Floor, Boston, MA 02110-1301 USA * * @author Salesagility Ltd <support@salesagility.com> */ require_once 'modules/InboundEmail/InboundEmail.php'; require_once 'include/clean.php'; class AOPInboundEmail extends InboundEmail { /** * Replaces embedded image links with links to the appropriate note in the CRM. * @param $string * @param $noteIds A whitelist of note ids to replace * @return mixed */ function processImageLinks($string, $noteIds){ global $sugar_config; if(!$noteIds){ return $string; } $matches = array(); preg_match('/cid:([[:alnum:]-]*)/',$string,$matches); if(!$matches){ return $string; } array_shift($matches); $matches = array_unique($matches); foreach($matches as $match){ if(in_array($match,$noteIds)){ $string = str_replace('cid:'.$match,$sugar_config['site_url']."/index.php?entryPoint=download&id={$match}&type=Notes&",$string); } } return $string; } function handleCreateCase($email, $userId) { global $current_user, $mod_strings, $current_language; $mod_strings = return_module_language($current_language, "Emails"); $GLOBALS['log']->debug('In handleCreateCase in AOPInboundEmail'); $c = new aCase(); $this->getCaseIdFromCaseNumber($email->name, $c); if (!$this->handleCaseAssignment($email) && $this->isMailBoxTypeCreateCase()) { // create a case $GLOBALS['log']->debug('retrieveing email'); $email->retrieve($email->id); $c = new aCase(); $notes = $email->get_linked_beans('notes','Notes'); $noteIds = array(); foreach($notes as $note){ $noteIds[] = $note->id; } if($email->description_html) { $c->description = $this->processImageLinks(SugarCleaner::cleanHtml($email->description_html),$noteIds); }else{ $c->description = $email->description; } $c->assigned_user_id = $userId; $c->name = $email->name; $c->status = 'New'; $c->priority = 'P1'; if(!empty($email->reply_to_email)) { $contactAddr = $email->reply_to_email; } else { $contactAddr = $email->from_addr; } $GLOBALS['log']->debug('finding related accounts with address ' . $contactAddr); if($accountIds = $this->getRelatedId($contactAddr, 'accounts')) { if (sizeof($accountIds) == 1) { $c->account_id = $accountIds[0]; $acct = new Account(); $acct->retrieve($c->account_id); $c->account_name = $acct->name; } // if } // if $contactIds = $this->getRelatedId($contactAddr, 'contacts'); if(!empty($contactIds)) { $c->contact_created_by_id = $contactIds[0]; } $c->save(true); $caseId = $c->id; $c = new aCase(); $c->retrieve($caseId); if($c->load_relationship('emails')) { $c->emails->add($email->id); } // if if(!empty($contactIds) && $c->load_relationship('contacts')) { if (!$accountIds && count($contactIds) == 1) { $contact = BeanFactory::getBean('Contacts', $contactIds[0]); if ($contact->load_relationship('accounts')) { $acct = $contact->accounts->get(); if ($c->load_relationship('accounts') && !empty($acct[0])) { $c->accounts->add($acct[0]); } } } $c->contacts->add($contactIds); } // if foreach($notes as $note){ //Link notes to case also $newNote = BeanFactory::newBean('Notes'); $newNote->name = $note->name; $newNote->file_mime_type = $note->file_mime_type; $newNote->filename = $note->filename; $newNote->parent_type = 'Cases'; $newNote->parent_id = $c->id; $newNote->save(); $srcFile = "upload://{$note->id}"; $destFile = "upload://{$newNote->id}"; copy($srcFile,$destFile); } $c->email_id = $email->id; $email->parent_type = "Cases"; $email->parent_id = $caseId; // assign the email to the case owner $email->assigned_user_id = $c->assigned_user_id; $email->name = str_replace('%1', $c->case_number, $c->getEmailSubjectMacro()) . " ". $email->name; $email->save(); $GLOBALS['log']->debug('InboundEmail created one case with number: '.$c->case_number); $createCaseTemplateId = $this->get_stored_options('create_case_email_template', ""); if(!empty($this->stored_options)) { $storedOptions = unserialize(base64_decode($this->stored_options)); } if(!empty($createCaseTemplateId)) { $fromName = ""; $fromAddress = ""; if (!empty($this->stored_options)) { $fromAddress = $storedOptions['from_addr']; $fromName = from_html($storedOptions['from_name']); $replyToName = (!empty($storedOptions['reply_to_name']))? from_html($storedOptions['reply_to_name']) :$fromName ; $replyToAddr = (!empty($storedOptions['reply_to_addr'])) ? $storedOptions['reply_to_addr'] : $fromAddress; } // if $defaults = $current_user->getPreferredEmail(); $fromAddress = (!empty($fromAddress)) ? $fromAddress : $defaults['email']; $fromName = (!empty($fromName)) ? $fromName : $defaults['name']; $to[0]['email'] = $contactAddr; // handle to name: address, prefer reply-to if(!empty($email->reply_to_name)) { $to[0]['display'] = $email->reply_to_name; } elseif(!empty($email->from_name)) { $to[0]['display'] = $email->from_name; } $et = new EmailTemplate(); $et->retrieve($createCaseTemplateId); if(empty($et->subject)) { $et->subject = ''; } if(empty($et->body)) { $et->body = ''; } if(empty($et->body_html)) { $et->body_html = ''; } $et->subject = "Re:" . " " . str_replace('%1', $c->case_number, $c->getEmailSubjectMacro() . " ". $c->name); $html = trim($email->description_html); $plain = trim($email->description); $email->email2init(); $email->from_addr = $email->from_addr_name; $email->to_addrs = $email->to_addrs_names; $email->cc_addrs = $email->cc_addrs_names; $email->bcc_addrs = $email->bcc_addrs_names; $email->from_name = $email->from_addr; $email = $email->et->handleReplyType($email, "reply"); $ret = $email->et->displayComposeEmail($email); $ret['description'] = empty($email->description_html) ? str_replace("\n", "\n<BR/>", $email->description) : $email->description_html; $reply = new Email(); $reply->type = 'out'; $reply->to_addrs = $to[0]['email']; $reply->to_addrs_arr = $to; $reply->cc_addrs_arr = array(); $reply->bcc_addrs_arr = array(); $reply->from_name = $fromName; $reply->from_addr = $fromAddress; $reply->reply_to_name = $replyToName; $reply->reply_to_addr = $replyToAddr; $reply->name = $et->subject; $reply->description = $et->body . "<div><hr /></div>" . $email->description; if (!$et->text_only) { $reply->description_html = $et->body_html . "<div><hr /></div>" . $email->description; } $GLOBALS['log']->debug('saving and sending auto-reply email'); //$reply->save(); // don't save the actual email. $reply->send(); } // if } else { echo "First if not matching\n"; if(!empty($email->reply_to_email)) { $contactAddr = $email->reply_to_email; } else { $contactAddr = $email->from_addr; } $this->handleAutoresponse($email, $contactAddr); } echo "End of handle create case\n"; } // fn }

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